Background:
A global payments technology leader supporting over 800,000 merchant locations and 1,400+ financial institutions set out on a journey to modernize its QA landscape. After a major merger and rapid digital expansion, the organization aimed to adopt Agile and DevOps practices while accelerating software delivery and mitigating business risk.
To succeed, the company needed a scalable, automation-driven QA transformation to shift testing left, reduce release times, and improve business risk coverage across mission-critical applications.
Challenges:
- Transitioning from Waterfall to Agile, where legacy test practices could not meet 2-week sprint timelines.
- Tens of thousands of legacy HPE UFT tests created high maintenance overhead and insufficient risk coverage.
- Regression testing cycles lasting over 8 weeks.
- High manual testing costs and inconsistent test data environments.
- Continuous Delivery required embedding Continuous Testing into DevOps pipelines.
Solution:
Narwal partnered with the company to build a future-ready QA ecosystem:
- Integrated CD/CT pipelines to enable Continuous Testing at scale.
- Shifted to Module-Based Tests, reducing test suite from 30,000 to 5,000.
- Implemented overnight smoke tests for real-time quality feedback.
- Introduced risk-based testing to focus on high-priority scenarios.
- Enabled early defect detection with in-sprint automation practices.
- Built synthetic test data to solve test environment lag.
- Established centralized QA governance to enhance transparency and Dev collaboration.
Business Outcomes:
- Test Automation Coverage: Increased from 5% to 80%.
- Business Risk Coverage: Jumped from 23% to 82%.
- E2E Execution Time: Reduced from 8 weeks to 1 week.
- Regression Suite Time (SFDC): Reduced from 1 week to 10 hours.
- Test Coverage (SFDC): Improved from unknown to 95%.
- Defect Prevention: On average, 20 defects prevented per release cycle.
- Transparency: Full visibility through maturity dashboards and metrics.
Conclusion:
Through its partnership with Narwal, this global financial services organization transformed QA into a strategic enabler delivering faster, safer, and smarter software. By embedding automation-first practices, risk-based prioritization, and continuous integration of testing into DevOps, the enterprise now achieves quality at speed and scale across all lines of business.
Partner with Narwal today to implement automation-first Quality Engineering solutions that drive speed, safety, and business confidence.
